Shipping and payment conditions

1. A Shipping costs and information:

We ship worldwide.

I. Shipping costs

The shipping costs are

- for shipping within Germany a flat rate of €4.99 per order.
- for shipping abroad a flat rate of €10.99 per order

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for transferring money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, see for example https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_de and on import sales tax https://auskunft.ezt-online.de/ezto/Welcome.do as well as specifically for Switzerland https://xtares.admin.ch/tares/login/loginFormFiller.do .

II. Delivery information

Delivery times

For deliveries to member states of the European Union, the delivery time is 10-14 working days.

For deliveries to all other countries the delivery time is 10-20 working days

Information about calculating the delivery date

The delivery period begins on the day after the contract is concluded and ends at the end of the last day of the period.

If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, such a day will be replaced by the next working day.

B. Payment terms

I. Payment options 

We offer the following payment options for deliveries, unless otherwise stated in the respective product description:
 
1. Credit card
2. PayPal

II. Detailed information on the individual payment options

1. 1. Credit card

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard.

Simply transfer the invoice amount to our bank account within 7 days, stating the intended purpose. We will inform you of our bank details and the purpose of the transfer separately by email as part of the order processing.

1. 2. PayPal

Just a few steps to payment:
1. At checkout, select “PayPal” as your payment method.
2. To process the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate payment.
If you don't have a PayPal account yet, you can create a PayPal account and then confirm the payment.
4. You will then be redirected back to us ( https://www.11goals.net/ ).

C. FAQs

My order should have been here by now, but I still don't have it. What should I do?

Before you contact us, please help us by doing the following:

•  Check the shipping confirmation email for errors in the delivery address.
•  Check with the local post office to see if you have the package.
•  Check with your neighbors to see if the courier dropped off the package with them.

If the delivery address was correct and the package was not delivered to the post office or your neighbor, contact us at [ Email: info@11goals.net] with your order number. If you found an error in your shipping address, we can send you a replacement order, but shipping will be at your own expense.

How can I track my order?

You will receive a tracking link via email when your order is shipped. If you have any questions about tracking or your shipment, send us an email to [info@11goals.net].